Position Title: Assistant Operation Manager (Security Industry)

Job Introduction:

Responsibilities:
 

• Lead the Operations Officers and Schedulers to achieve the operational management objectives of the division;
• Deliver high quality of services to customers and handling complaints;
• Deliver effective security solutions to satisfy customer needs;
• Monitor the manpower scheduling to ensure they are deployed in a cost effective manner;
• Make operational decisions on manpower posting;
• Manage all front-line staff in his or her division and be responsible for all staff related matters;
• Set up and execute training plan for front-line officers;
• Proactively deploy staff retention strategies to the division
• Ensure compliance with all relevant company policies and procedures;

Requirements :

• Proficiency in spoken and written Chinese and English 
• Proficiency in computer applications (etc Chrome Office / MS Office)
• Higher Diploma / Associate Degree holder or above or any equivalent academic qualification
• Holder of valid HK driving license no.1
• Minimum 2 years' experience in Security / Disciplinary Force ; with at least 1 year in people management experience
• Candidates with more experience will be considered as Operations Manager.

Job Responsibility:

• - Coordinate with different parties for training implementation and follow up.
• - To conduct training duties relevant and necessary for internal and external customers.
• - To plan and schedule relevant training courses.
• - To develop and deliver training courses including On-the-Job training for the required level of the staff for meeting customers needs.
• - To develop both on-the-site and off-the-site specific training courses appropriate to the individual operational requirement of various operational divisions.
• - To develop training materials and aids (powerpoints, videos and mockups etc.

The Ideal Candidate:

• - Tertiary education or equivalent vocational training.
• - Minimum 5 years training experience at supervisory level.
• - Qualified Assurance System for Recognition Scheme (QASRS) Trainer with 3 years experience.
• - Minimum 1 years operating / training experience in aviation security or related duties, in particular x-ray training.
• - Fluent in written and spoken English and Cantonese, able to speak Mandarin.
• - Sound computer applications knowledge and skills.

Perform an action: