Position Title: Field Technician

Country: South Africa
Work Location:
Work Location: Buffalo City Metropolitan Muni, Eastern Cape, South Africa
Openings: 1
Work Mode: On Site
Shift: Day
Job Type: (Unknown)
Experience Range: 1 - 2 Yrs.
Preferred Industry: Any
Qualification Required: 12th
Salary: ZAR N/A
Key Skills: Electrical &Technical skills
Functional Area: Functional

Job Introduction:

Job Introduction:

Field Technician - G4S Deposita - (East London), Eastern Cape - South Africa

Deposita SA, a world-renowned Cash Management Company specialising in Smart Solutions for Banking, Retail & Wholesale Sectors, has a vacancy in the Operations Department.

Reporting to the Operations Manager, the successful candidate will be responsible for installing, repairing, and maintaining ABM’s as well as docking stations.

We're looking for a self-starter with a proven track record in maintaining company policy, adopting best practices, and exercising sound judgement to achieve the organisation's goals, and an understanding of how technical support contributes to a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organisation.

Main Responsibilities;

1. Effective management of Installations and Maintenance

  • Ensuring installations and deinstallation of ABM's are completed.
  • Provide training to customers of new ABM.
  • Maintain and install docking stations.
  • Maintain ABM's and install new modifications.

2. Effective management of Operational Excellence

  • Ensure that customers needs are attended to timeously.
  • Workmanship is always at the highest level.
  • SLAs to be completed according to the business arrangements.
  • Maintain and care for equipment issued by the business.
  • Collect faulty canisters from the cash centre for repair by the service centre.
  • Monthly maintenance to be completed according to SLA agreements (98% per vendor).
  • Correctly completing Call logging system (Journey) for reference, billing and stats.

3. Effective management of Client Retention

  • Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.

4. Effective management of Customer Service

  • Perform spot fixing on-site.
  • Ensure technical call-outs are attended within time limits of SLA.
  • Working extended hours when needed.

5. Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of each year's branch/region/national safety plans.
  • Participate in safety forums created by the company for example safety meetings and safety talks.
  • Report all safety incidents to the relevant people.
  • Discuss all safety incidents on all levels.
  • Follow-up on any activities through safety meetings/committee/representatives/management.
  • Attend safety education and refresher programs.
  • Comply with safety policies and procedures at the workplace.
  • Distribute safety information as and when required.
  • Wear protective clothing all the time.

Ideal Candidate;

1. Qualification & Technical Experience Required

  • Grade 12 / NQF Level 4.
  • A valid drivers license.
  • Electrical skills.
  • Technical skills.

2. Skills and Attributes

  • Delivering great customer service.
  • Sharing and cooperating.
  • Dealing with challenging circumstances.
  • Understanding the organizational environment.
  • Attention to detail.
  • Work under pressure.

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