Position Title: Operations Manager

Country: Cameroon
Work Location: Douala
Work Location: Douala, Littoral, Cameroon
Openings: 1
Work Mode: On Site
Shift: 8 hours
Job Type: (Unknown)
Experience Range: 3 - 5 Yrs.
Preferred Industry: Any
Qualification Required: Graduate
Salary: XAF 0
Key Skills: Leadership expirence
Functional Area: Security Services

Job Introduction:

1. Main Purpose of Position:

Reporting to the Area Manager the provision of contractual and ad hoc security services to customers, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

 

2. Key Performance Areas:

 

KPA

PERFORMANCE STANDARDS

  1. Effective management of the business unit financial performance

Initiate cost saving model and controls
Gross Margin Management

  • Direct Wage control / ER management

  • Overheads control

  • Contract profitability 

  1. Effective management staff  within contract

Effective Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure.

  • Effective labour management including rosters and shift patterns

  • Management of overtime and annual leave


Supervision

  • Staff motivation levels

  • Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.

  • Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

  • Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

  1. Effective management of operations 

Client retention and customer service levels

  • Analyze and manage all customer queries

  • Ensure all customers are aware of requirements for alarms for efficient service


Ops Process management – adherence to quality standard

  • Ensuring that absenteeism is maintained within established norms.

  • Maintain a log of all calls and activations 

  • Ensuring that manpower is maintained at optimum levels, to minimise unnecessary overtime.

  • Ensuring that only appropriately trained security personnel are utilized at all times.

  • Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments. 

  • Effective labour management and rostering 

  • Liaison with regards to invoicing, accuracy of such and securing payment

  1. Effective management of business development function 

New business development

  • Identifying new business opportunities in the business unit’s sphere of operations, as well as in terms of growth of business with existing customers.


Competitors evaluations

  • Demonstrate a thorough understanding of the competitor environment faced by the region.


Job Responsibility:


The Ideal Candidate:

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