| Country: | Ghana |
| Work Location: | |
| Work Location: | Greater Accra Region, Greater Accra, Ghana |
| Openings: | 1 |
| Department: | |
| Work Mode: | On Site |
| Shift: | 12 hours |
| Job Type: | (Unknown) |
| Experience Range: | 1 - 3 Yrs. |
| Preferred Industry: | Security |
| Qualification Required: | Graduation Not Required |
| Salary: | GHS 0 |
| Key Skills: | Command Presence: Ability to enforce discipline, command respect from subordinates, and project authority to clients and the public. |
| Functional Area: | Functional |
Department: Operations
Reports To: Area Operations Manager/Branch Manager
Employment Type: Full-Time (Rotational shifts; primary oversight during nights, weekends, and holidays)
The Patrol Supervisor is a critical field leadership role responsible for the direct oversight, accountability, performance evaluation and completing timesheet of G4S Security Officers across assigned sectors. Operating a company-issued patrol vehicle or motorcycle, the Supervisor conducts unannounced site visits, audits guard posture and uniform compliance, manages shift scheduling issues, and acts as the senior tactical responder to major incidents. The primary objective is to guarantee contract compliance and maintain the highest standard of G4S operational excellence on the ground.
Conduct unannounced field inspections and audits of security officers at their designated posts to assess alertness, uniform readiness, and adherence to Post Orders.
Evaluate and formalize guard performance, documenting infractions such sleeping on post, or procedural deviations.
Deliver on-the-spot corrections, coaching, and disciplinary actions in compliance with G4S human resources and operational policies.
Ensure all on-duty officers are fully conversant with site-specific Standard Operating Procedures (SOPs) and emergency evacuation protocols.
Manage shift handovers, check-ins, and muster parades to ensure 100% post-coverage across the sector.
Resolve immediate staffing shortages, call-outs, and no-shows by dynamically filling open posts.
Verify and approve physical or digital guard timesheets, daily activity reports, and shift logs for accuracy.
Conduct initial on-site onboarding and practical training for newly assigned security personnel.
Respond immediately as the senior on-site authority to high-level alarms, breaches, medical crises, or structural emergencies.
Oversee the compilation of comprehensive, legally sound incident reports, ensuring all statements, evidence, and CCTV logs are properly preserved.
Experience: Minimum of 3 years of progressive experience in the private security industry (with at least 1 year in a team lead or supervisory capacity)
Driver's Credentials: Must possess a valid, clean driver’s license (Class A/Motorcycle endorsement if assigned to a bike unit) and valid Ghana Card
Education: High school diploma or equivalent required
Command Presence: Ability to enforce discipline, command respect from subordinates, and project authority to clients and the public.
Conflict Resolution: Advanced skills in de-escalation, dispute mediation, and handling employee grievances fairly.
Report Writing: Ability to write incident reports
G4S is part of Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenues at approximately $20 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive.
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