Position Title: ATM Management Supervisor

Job Introduction:

Key Responsibilities:

• Effective supervision of the region’s daily ATM management operations ensuring service deliverable targets are met, including timely resource allocation and ATM Cash Replenishment
• Cash Residue Reconciliation and Investigation of differences arising
• Effective planning and coordination of ATM management operations viz management of cash collection and delivery; public holiday and busy period forecasting and planning and reporting
• Ensure ATM Operations  are compliant with Mandatory Security Principles, Reconciliation and Operational Cash Controls,  Legal and Regulatory Controls
• Manage and develop a team of ATM Custodians , providing guidance, training, and support to ensure high performance
• Identify and mitigate operational risks, implementing measures to prevent losses.
• Stakeholder management 

Requirements (Qualifications and Attributes):

• Bachelor’s degree in Business Management or related field with at least 2 years relevant experience.
• Ability to lead and manage teams, motivate staff, and resolve conflicts. 
• Ability to analyze data, identify trends, and make informed decisions.
• Excellent communication skills, with the ability to effectively interact with team members, customers, and stakeholders.
• Objective driven and able to work with set deadlines
• Strong customer service skills, with a commitment to service excellence.

Job Responsibility:

The Ideal Candidate:

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