Position Title: Field Technician - Cape Town

Country: South Africa
Work Location:
Work Location: Cape Town, Western Cape, South Africa
Openings: 1
Work Mode: On Site
Shift:
Job Type: (Unknown)
Experience Range: 1 - 2 Yrs.
Qualification Required: 12th
Salary: ZAR N/A
Key Skills: Electrical & Technical skills
Functional Area: Functional

Job Introduction:

About The Company:
 Deposita SA, a world renowned Cash Management Company Specializing in Smart Solutions For Banking, Retail & Wholesale Sectors has a vacancy in the Operations Department.

Job Overview:

We are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation, maintenance, and repair of Automated Banking Machines (ABMs) and docking stations.The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results-oriented individual who aligns with the values of the company.

Key Responsibilities:

1. Installation and Maintenance Management

  • Conduct installations and de-installations of ABMs.
  • Provide on-site training to clients on newly installed ABMs.
  • Install and maintain docking stations.
  • Apply necessary upgrades and modifications of ABMs.

2. Operational Efficiency

  • Ensure timely response to client service requests.
  • Maintain high standards of workmanship.
  • Complete service-level agreements (SLAs) as per contractual obligations.
  • Properly maintain and manage company-issued equipment.
  • Retrieve faulty canisters from cash centre for service and repair.
  • Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).
  • Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.

3. Client Satisfaction and Retention

  • Ensure ongoing customer satisfaction through effective training and support on all devices.

4. Customer Service Delivery

  • Provide on-site technical fixes as required.
  • Respond to technical call-outs within SLA timeframes.
  • Be available to work extended hours as operational demands require.

5. Health and Safety Compliance

  • Actively contribute to the development, implementation, and review of branch, regional, or national safety plans.
  • Participate in company safety initiatives including meetings and toolbox talks.
  • Report and follow up on all safety incidents promptly.
  • Adhere to workplace safety policies and procedures.
  • Attend mandatory safety training and refresher sessions.
  • Ensure appropriate use of personal protective equipment (PPE) at all times.

Ideal Candidate:

1. Qualification & Technical Experience Required

  • Grade 12 / NQF Level 4.
  • A valid drivers license.
  • Electrical skills.
  • Technical skills.

2. Skills and Attributes

  • Delivering great customer service.
  • Sharing and cooperating.
  • Dealing with challenging circumstances.
  • Understanding the organizational environment.
  • Attention to detail.
  • Work under pressure.

Job Responsibility:


The Ideal Candidate:

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