Position Title: Client Service Consultant

Job Introduction:

PRINCIPLE ACCOUNTABILITIES

Sales and Operations Administrative Support

• Coordinate meetings, manage daily schedules, and assist with sales and operations management.
• Sign new client contracts and engage prospective customers to assess their needs and interest in the company’s offerings.
• Conduct and present sales pitches tailored to showcase the company’s comprehensive 360-degree solutions.
• Handle face-to-face sales, manage records, and provide weekly sales reports to the Operations Director.
• Primarily responsible for non-complex, quick-close sales.
• Monitor competitors, achieve sales targets, and maintain strong relationships with top 20 clients while identifying expansion opportunities.
• Report progress and opportunities to the Operations Director, familiarizing with Salesforce for management reviews.
• Assist with daily administrative tasks, customer/supplier interactions, marketing events, and planning.
• Collaborate across departments to ensure smooth sales and operational processes.
• Maintain accurate sales and operations records.

Quotation and Tender Document Preparation

• Compile accurate and timely quotations and tender documents, ensuring submission meets deadlines.
• Create presentations and marketing materials as needed.
• Work with various departments to compile tender documents, and assist in processing deals and contracts.

Qualifications and Experience

• Grade 12 or equivalent, with a tertiary qualification in Sales or Office Administration preferred.
• Minimum of 3 years in a Sales Operational role.
• Valid driver’s license and a clean criminal record (valid Certificate of Conduct within 6 months).

Required Skills and Knowledge

• Strong negotiation and sales skills.
• Prioritization and customer relationship management abilities.
• Professional conduct, sound communication (written and verbal).
• Proficiency in English and Afrikaans (a third language is advantageous).
• MS Office and Google Sheets expertise.

Job Responsibility:

The Ideal Candidate:

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